Direct access to development and troubleshooting
World Class Support
Our support is handled by the same award-winning development team that makes the software, giving you direct access to the source
Having maintenance not only gives you troubleshooting help, but carries many benefits, including free version updates and beta access.
Every commercial customer is prioritized in our Support Forums, where you can interact with RenderMan and Tractor developers, as well as other customers
Our development team will prioritize your concerns, it doesn’t matter if you’re a single user or a studio, our support team is here to help
For the duration of your support contract, you have access to new versions of RenderMan, including new full releases and dot releases
All our commercial customers have access to open beta upon request. You can test drive new RenderMan tech before it’s finalized and improve it.
“RenderMan is the only renderer which consistently produces the image quality we demand.”
Barry Armour – Head of Technical Directors Industrial Light & Magic
- Private forums for studios that need added privacy
- Private FTP access for large projects
- Developer help for plugin development
Get your team up to speed with our Official Workshops, bringing certified training to your studio or educational institution. The standard curriculum can be fully customized to meet your specific requirements.
We will send certified trainers to your studio or institution to provide training on site, for groups up to 15 people. These exclusive workshops are provided at your location, and at your convenience for minimal disruption.
“The workshop brought my RenderMan knowledge to a whole new level. It was the best way to finally learn advanced topics and apply them in our studio pipeline.”
–Ernst Janssen Groesbeek, 9to3 Animation